Medipac Travel Insurance - Happy Customers

Fall 2013 CSANews Issue 88  |   Posted date : Oct 10, 2013.Back to list

Bird talk - Le Jaseur
Dear Bird Talk,

I would like to share with Canadian Snowbird Association members our experience this past spring with Medipac Insurance. We had just begun our return to Canada from a five-month stay in south Texas and chose to stop for our first night at Shreveport/Bossier City, Louisiana. About midnight, my husband Steve awoke with chest pain, sweating and nausea. I called Medipac at about 12:30 a.m. and spoke to Heidi, an RN, who asked questions about his condition. She reassured us, but said that Steve needed to go to a hospital.

I kept Medipac informed as Steve was taken to the heart catheterization lab where balloon angioplasty was performed to clear the blockage by 3:30 a.m. the same night. Medipac was in touch each day checking on Steve's progress and, later, making plans for his flight from Shreveport to Toronto.

All of the staff at Medipac were terrific. They were patient, friendly, helpful, reassuring and efficient. In a stressful situation, they only aided in reducing stress. Even Steve's American cardiologist complimented Medipac on being genuinely concerned about their patient and being proactive in managing Steve's care.

Medipac had all medical invoices sent directly to them to handle, so we have not seen a bill. My hotel and food expenses in Bossier City were covered, as well as my expenses to bring our truck home and, of course, Steve's flight home was paid.

The story ends well with Steve back in good health and both of us back home in Canada. With the excellent quality of client care provided by Medipac, I would not even consider another insurance company and I would strongly recommend Medipac to anyone travelling outside of Canada.

Lynn Reid & Steve Chyril

Response:
We are all getting ready to head south and I thought that it might be appropriate to remind everyone what Medipac is all about. Thank you, Lynn and Steve, for your very kind words. Travel safely everyone and we hope to see you at one of our events.

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