Posted date : Jul 22, 2020.
Many fellow snowbirds use Spectrum for telephone/internet/cable on a seasonal basis. Upon first inception, they were somewhat hard to deal with…especially over the phone. I must congratulate them on cleaning up their customer service. Upon early return this year, I tried in vain to check my account online. After numerous attempts using different methods, it was a no-go. I reluctantly made the phone call and, to my surprise, got great service. When questioned, the representative didn’t know why I couldn’t log in. She passed me to tech support and he had to put me on hold to find out.
Bottom line is that their website can’t be accessed outside of the U.S. This is a security protocol to prevent any foreign hacking or other interference. Hope that this information saves others from the frustration and waste of time which I experienced.
Ed.: Thanks for the tip, Jim. It sounds like you just call for the information you need. We rarely get a complaint about Spectrum, and it resolves very quickly. We like them.